It Support Engineer

TL;DR

It Support Engineer: Providing technical support and streamlining IT operations for a fully distributed team with an accent on identity solutions, SaaS integrations, and automation. Focus on building AI workflows, managing device lifecycles, and supporting IT security initiatives to enable secure scaling.

Location: Remote (United States)

Salary: $90,000 - $112,500

Company

hirify.global makes sports more fun by building the best products across fantasy sports, sports betting, and prediction markets.

What you will do

• Serve as the initial point of contact for hardware, software, and access requests, resolving issues efficiently.
• Build and maintain automations and AI workflows using tools like Okta Workflows, n8n, OpenAI, and Claude.
• Execute end-to-end onboarding and offboarding workflows, including account provisioning and SaaS access management.
• Manage Mac and Windows device lifecycle through Kandji and Jumpcloud MDM.
• Administer identity and access management in Okta, including SSO configuration and SCIM integrations.
• Support IT security initiatives, including endpoint compliance and access audits.

Requirements

• 2–4+ years of hands-on IT Support, Systems Administration, or IT Engineering experience, preferably in a remote-first environment.
• Extensive experience in administering Okta (SSO, MFA, lifecycle management, group/policy configuration).
• Working experience administering macOS and Windows devices at scale using an MDM platform (Kandji and Jumpcloud strongly preferred).
• Working experience in building automations using Okta Workflows, scripting (Bash/Python), and API integrations.
• Working knowledge of Google Workspace administration.
• Strong customer service instincts and clear written communication.
• Comfort working in a security-conscious environment.

Nice to have

• Experience with CrowdStrike or similar security tooling.
• Familiarity with Linear, Freshservice, Jira, or similar ITSM/ticketing platforms.
• Experience with identity governance concepts.
• Experience running SaaS license audits and access cleanup projects.
• Exposure to Workday or HRIS integrations with identity platforms.
• Experience in high-growth environments.
• Okta Certified Administrator or similar IT certifications.

Culture & Benefits

• Unlimited PTO.
• 16 weeks of fully paid parental leave.
• Home office stipend.
• A connected virtual-first culture.
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents.
• Expected to gather 2-3 times per year for team and company offsites, trainings, and more.