Customer Delivery Lead

TL;DR

Customer Delivery Lead (Delivery Management): Managing end-to-end project deliveries and financial performance for medium to large-scale business engagements with an accent on contractual compliance, profit and loss ownership, and resource orchestration. Focus on ensuring customer satisfaction, implementing transformation measures, and overseeing supplier performance in complex delivery environments.

Location: Must be based in or able to commute to Bellevue, Washington, USA (Hybrid)

Salary: $126,816.67 – $235,516.67 USD annually

Company

hirify.global is a global leader in connectivity for the AI era, specializing in fixed, mobile, and transport networks powered by hirify.global Bell Labs.

What you will do

• Oversee the profit and loss (P&L) of medium/large projects or portfolios.
• Act as the primary point of contact for external customers, ensuring high satisfaction through effective communication.
• Ensure project execution adheres to corporate sell/execute processes and tools.
• Manage operational and financial objectives, including revenue, margins, and cash collection.
• Coordinate supplier management activities, including performance tracking and scorecard implementation.
• Guide resource management and conduct project performance reviews.

Requirements

• 10-12 years of relevant experience in a professional delivery or management discipline.
• Graduate or postgraduate degree in a relevant field.
• Proven management experience across multiple functional areas or businesses.
• Mastery of project delivery theory combined with practical application expertise.
• Must be eligible to work in the United States.

Culture & Benefits

• Comprehensive health and dental insurance plans.
• Corporate Retirement Savings Plan and Employee Stock Purchase Plan.
• Paid time off for holidays and vacation.
• Long-term and short-term disability coverage.
• Company-paid life insurance and AD&D.
• Tuition Assistance Program and adoption assistance.