Delivery Manager

TL;DR

Delivery Manager (SaaS Implementation): Overseeing a team of Enterprise Implementation Consultants and ensuring successful platform implementation for clients in the Home Services industry with an accent on client satisfaction and business outcomes. Focus on managing client escalations, fostering team collaboration, and collaborating with cross-functional teams to achieve project timelines.

Location: Glendale, CA. Periodical travel to client on-sites 20-30% of the time.

Salary: $137,900 - $184,500 USD.

Company

hirify.global ensures client’s sustained success by owning the setup, configuration, training, and testing of the hirify.global platform.

What you will do

• Manage a team of Enterprise Implementation Consultants (EICs) driving multiple implementation projects.
• Partner with EICs to ensure each phase of client implementation is completed efficiently and on-time.
• Conduct weekly status meetings with client stakeholders and executive management.
• Manage client escalations in a timely manner, developing and communicating potential solutions.
• Foster a collaborative culture across the team to facilitate growth.
• Collaborate with cross-functional sales, data, training, and product teams to deliver against defined project timelines.

Requirements

• At least 7-10 years of relevant work experience in managing a team, client relationships, project management, technology/SaaS implementation, and/or the home or commercial services industries.
• Bachelor's Degree or equivalent professional work experience.
• A proven track record of being exceptionally detail-oriented while managing multiple projects.
• Ability to think several steps ahead and take proactive steps to address roadblocks and issues.
• Exceptional relationship-building skills and a clear view on what constitutes an excellent client experience and partnership.
• Experience as a collaborative team player always looking to help and enable others in the organization.

Nice to have

• Knowledge of and experience with SmartSheet.

Culture & Benefits

• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program and leadership training.
• Company-paid medical, dental, and vision with employer paid options.
• FSA and HSA, 401k match, and telehealth options.
• Parental leave and support, fertility services reimbursement, on-demand maternity support, free breast milk shipping, pet insurance, legal advisory services, and financial planning tools.
• Celebrates individuality and uniqueness and strongly encourages people from underrepresented groups to apply.