Engagement Manager (SaaS)

TL;DR

Engagement Manager (SaaS): Leading the end-to-end delivery of enterprise software solutions with an accent on stakeholder management, project scoping, and cross-functional team coordination. Focus on ensuring successful implementation, driving customer business outcomes, and mitigating delivery risks within a multi-vendor environment.

Location: US-based (Hybrid work model)

Salary: $99,000–$155,000

Company

hirify.global is the leader in digital employee experience management software, enabling IT teams to proactively diagnose and fix issues across distributed digital environments.

What you will do

• Manage the full service engagement lifecycle from initial sales assistance and contracting through to delivery and final sign-off.
• Lead implementation teams and manage staff resourcing to ensure project milestones are met.
• Create and maintain all project documentation, including scopes of work, budgets, risk registers, and status reports.
• Provide strategic guidance on solution impact and recommend approaches to mitigate delivery risks.
• Identify opportunities for incremental value and partner with commercial teams to expand client engagement.

Requirements

• Minimum of 6 years of relevant project management experience, including at least 4 years working for a software vendor in a customer-facing role.
• At least 2 years of experience in delivering SaaS-based solutions.
• Certified in ITIL Methodology.
• Proven track record of leading the deployment of complex enterprise solutions in multi-vendor environments.
• 4-year degree in Information Technology, Computer Science, or equivalent.
• Ability to travel as required.

Nice to have

• PMI-Project Manager Professional Certification.

Culture & Benefits

• 100% company-covered health, dental, and vision insurance for US employees.
• Flexible hours and unlimited paid time off plus 11 company-paid holidays.
• 401(k) retirement plan with up to 4% company matching, vesting immediately.
• Up to 16 weeks of paid leave for primary caregivers and 6 weeks for secondary caregivers.
• Access to professional training platforms and 3 extra volunteer days annually.