Application Specialist (Medtech)

TL;DR

Application Specialist (Medtech): Engaging with customers and internal stakeholders to investigate and resolve service requests, ensuring timely resolution, documentation, and communication. Focus on troubleshooting issues, documenting findings for the development team, and gathering business requirements.

Location: AU

Company

hirify.global aims to create a healthier society through technology by delivering smart workflows that connect people, systems, and data, making care more intelligent, efficient, and accessible.

What you will do

• Provide high-quality customer service and technical application support.
• Investigate and replicate reported defects and document findings.
• Troubleshoot issues and provide solutions for existing applications.
• Maintain detailed documentation within the service desk ticketing system.
• Work with stakeholders to gather and document business and non-functional requirements.
• Take ownership of assigned service tickets through to resolution.

Requirements

• Degree in Information Technology, Business Administration, Applied Science, or a related discipline.
• Experience in application support or technical support environments.
• Experience using service desk or development tools such as Jira and Confluence.
• Previous experience in the health sector is highly desirable.
• Ability to manage multiple priorities in a fast-paced technical support environment.
• Strong communication skills and ability to work under pressure.

Culture & Benefits

• Flexible work options to support work-life balance.
• Learning and development programs to grow your career.
• A supportive, inclusive team culture.
• Opportunities to work across departments and expand your skills.
• A purpose-driven company where your work truly matters.