Senior AHPRA Registered Nurse (Operations Manager)

TL;DR

Senior AHPRA Registered Nurse (Operations Manager): Leading and developing a Sydney-based medical support team to deliver high-quality patient care in a digital healthcare environment with an accent on clinical standards, patient-first empathy, and operational excellence. Focus on managing complex clinical escalations, driving process improvements across cross-functional teams, and acting as a clinical leader through public advocacy and content creation.

Location: Must be based in Sydney, Australia (HQ-based role with team leadership responsibilities).

Company

A fast-growing international digital healthcare company building long-term, evidence-based weight management and preventative health programs.

What you will do

• Lead and develop the Sydney-based medical support team, setting clinical standards and fostering a high-performance environment.
• Act as the primary escalation point for complex patient enquiries, providing clinical judgement to ensure safety and quality at scale.
• Collaborate with product and operations teams to identify risks and implement systemic process improvements.
• Embed a patient-first approach into every decision, ensuring clear and empathetic communication across all patient touchpoints.
• Represent the company's clinical philosophy externally through industry events, content creation, and public speaking.
• Translate complex clinical concepts into relatable narratives for patients and the broader community.

Requirements

• Current AHPRA registration as a Registered Nurse.
• Minimum 5 years of experience in a clinical or patient-facing role, preferably in a fast-paced or telehealth setting.
• Proven experience in leading and managing clinical or healthcare teams, including performance management.
• Strong clinical judgement with the ability to handle high-risk case escalations.
• Excellent communication skills with the ability to navigate sensitive conversations empathetically.
• Comfortable with public speaking and acting as an external brand representative for clinical philosophy.

Nice to have

• Background in weight management, chronic disease, or pharmaceutical programs.
• Experience managing offshore or distributed clinical support teams.
• Previous experience as a media contributor or health communicator.

Culture & Benefits

• Equity for all employees to share in company success.
• Access to learning budgets, certifications, and professional development support.
• Focus on well-being with catered talks, exercise classes, and wellness programs.
• Comprehensive leave policies including parental and professional development leave.
• Active social culture with regular team dinners, barista coffee, and social events.