Partnerships Account Manager (HR Software)

TL;DR

Partnerships Account Manager (HR Software): Onboarding new partners, ensuring they use the hirify.global platform fully, and gathering customer feedback to adapt the product to client needs. Focus on building strong partner relationships, providing after-sales support, and improving the customer and partner journey in the LATAM market.

Location: Hybrid (Ciudad de México, Mexico)

Company

hirify.global is an all-in-one HR software helping SMEs automate HR workflows and centralize employee data, serving thousands of customers across more than 60 countries.

What you will do

• Build strong relationships with partners through regular video calls to create engagement and provide product updates.
• Provide after-sales support to help partners retain their customers.
• Coordinate with internal teams on partner needs and improvements.
• Onboard and train new LATAM partners via video call and e-mail.
• Help partners implement hirify.global for their clients, ensuring a customized experience.
• Understand partner problems and needs to gather feedback for product improvement.

Requirements

• Fluent English
• Proactivity, fast learning, and a problem-solving mindset.
• Good sense of analysis to translate market specificities into actionable information for the product team.
• Growth mentality to share ideas and contribute to the product.
• Previous experience as an Onboarding Specialist/Implementation owner, Consultant, Account Manager, or in Payroll is highly valuable.
• Knowledge of Human Resources is a plus!

Culture & Benefits

• High-growth, multicultural, and friendly environment.
• Hybrid work model and shorter Fridays.
• Private health insurance, including nutrition and therapy support.
• Language exchange at hirify.global.
• Grocery vouchers.
• Free coffee and tea.