Provider Support Specialist

TL;DR

Provider Support Specialist: Supporting dietitians on the hirify.global platform, ensuring they can deliver care without friction with an accent on resolving issues and maintaining smooth operations. Focus on identifying recurring issues, escalating bugs, and improving support workflows to enhance the overall provider experience.

Location: NYC or SF-based, and able to join team in-office on a hybrid rhythm.

Salary: $85,000 - $100,000 USD

Company

hirify.global is building AI-powered infrastructure to transform preventative healthcare, connecting providers, patients, and payers to revolutionize preventative care delivery.

What you will do

• Serve as a primary point of contact for providers, responding to questions and resolving issues across various workflows.
• Own support tickets end-to-end, ensuring fast, accurate, and thoughtful responses.
• Identify recurring issues and partner with Operations, Product, and Engineering to address root causes.
• Help improve internal processes, automations, and support documentation.
• Maintain a high bar for quality and consistency across all provider interactions.

Requirements

• 2+ years of experience in customer support or a similar role in a fast-paced environment.
• Strong written and verbal communication skills.
• High attention to detail and accuracy in execution.
• Proven ability to manage multiple workflows and prioritize effectively.
• NYC or SF-based, and able to join team in-office on a hybrid rhythm.

Nice to have

• Experience supporting providers, vendors, or professionals in a marketplace or healthcare environment.
• Experience working with support tools such as Intercom, Zendesk, or similar platforms.
• Experience escalating issues and collaborating with Product / Engineering teams.
• Familiarity with support metrics such as SLAs or CSAT.
• Experience creating internal documentation or help center content.

Culture & Benefits

• Committed to creating an inclusive environment for all employees.
• Equal opportunity employer.