Customer Success Coordinator

TL;DR

Customer Success Coordinator: Supporting the Customer Success and Sales team in delivering a consistent and high-quality experience for clients with an accent on coordination tasks, data management, and reporting needs. Focus on monitoring customer health scores, flagging risks, and ensuring account teams are informed.

Location: Comfortable working during U.S. business hours. Able to communicate clearly and confidently with U.S.-based teams and clients.

Company

hirify.global is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications.

What you will do

• Support sales with building BR presentations including analytics and optimization recommendations.
• Track and flag customer support issues and enhancement requests, ensuring account teams are informed and follow-ups happen.
• Monitor customer health scores and data in Salesforce to flag risks early and support platform adoption and customer success.
• Manage inbound requests for customer reports, data exports, and performance summaries.
• Coordinate outbound communications to customers, such as release notes, webinar invites, and other product-related updates.
• Deliver platform trainings and product demonstrations.

Requirements

• 1–2 years of experience in account coordination, customer success, support, or operations.
• Strong communication skills and comfort collaborating across teams.
• Ability to juggle multiple priorities, stay organized, and follow through without needing a lot of oversight.
• Willingness to learn technical systems and take initiative in understanding how the product works end-to-end.
• Ability to troubleshoot common platform issues and explain technical concepts to non-technical users clearly and confidently.
• Professional fluency in written and spoken English; able to communicate clearly and confidently with U.S.-based teams and clients.

Nice to have

• Proficient in tools like Google Suite, PowerPoint, Excel; experience with Salesforce, JIRA, and Zendesk is a plus.

Culture & Benefits

• hirify.global welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law.
• The Company believes a broad variety of life experiences across the hirify.global team is critical to its mission to help every business in the world be visible everywhere customers search.
• hirify.global is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities.