Customer Success Manager (Talent Acquisition)

TL;DR

Customer Success Manager (Talent Acquisition): Leading consultative conversations and business reviews to ensure client success in the Talent Acquisition space with an accent on data-driven insights and customer adoption. Focus on building strategic customer relationships, supporting renewals, and collaborating cross-functionally to deliver superior customer experiences.

Location: Remote within the United States, based in Holmdel, New Jersey

Salary: $55,000–$60,000

Company

hirify.global is a Talent Cloud company empowering organizations to attract, engage, hire, and advance the right talent with a focus on diversity and inclusion.

What you will do

• Complete training to build expertise in hirify.global Talent Cloud products and the Talent Acquisition industry.
• Partner with cross-functional teams to understand customer business objectives and challenges.
• Use Gainsight and analytics to monitor customer adoption and account health.
• Support business review processes with relevant account data.
• Assist customers with product questions, best practices, and training resources.
• Prioritize customer projects to meet SLAs and keep internal teams informed.

Requirements

• Location: Must be based in the United States
• 2 years experience in customer-facing roles or talent acquisition/human resources.
• Passion for solving business issues with technology solutions.
• Ability to use data and analytics to build strategic customer plans.
• Experience managing relationships with multiple customer personas.
• Strong prioritization and collaboration skills.

Culture & Benefits

• Competitive health and wellness benefits including medical, dental, vision, and 401(k).
• Paid parental leave, bonding, sick days, and paid holidays.
• Open vacation policy and mindfulness resources.
• Tuition reimbursement and quiet hours each workday.
• Inclusive and diverse work environment.