Associate Customer Success Manager

TL;DR

Associate Customer Success Manager (Customer Support): Managing customer success journey and monitoring ongoing platform adoption with an accent on building productive relationships, identifying business needs, and solving customer problems. Focus on proactively uncovering new ways customers can extend their use of the platform to solve evolving business challenges.

Location: Remote (Canada)

Salary: $65,000 - $70,000 a year

Company

hirify.global helps customers see and prevent risks across their operations in real time through its EHS+ platform.

What you will do

• Support post-sales customer relationships, driving platform adoption, customer satisfaction, and on-time renewals.
• Contribute to strong relationships across all customer levels, from end users to IT leaders and senior executives.
• Collaborate with Customer Success Managers and internal stakeholders to identify solutions to customers’ goals and needs.
• Maintain an accurate view of customer health using usage metrics, engagement data, and regular interactions.
• Monitor health scores and proactively take action to maintain or improve account health.
• Proactively uncover new ways customers can extend their use of the platform to solve evolving business challenges.

Requirements

• Ability to manage a portfolio of accounts and drive customer adoption, retention, and growth.
• Experience developing customer relationships and communicating to stakeholders at multiple levels.
• Understanding of customer health metrics, usage data, and success indicators.
• Ability to identify expansion opportunities through consultative relationship management.
• Excellent communication skills — written, verbal, and presentation.
• Strong organizational and time management skills, with the ability to manage multiple accounts and priorities.

Culture & Benefits

• Work in a values-driven, performance oriented, dynamic and growth focused culture.
• Support a remote working environment with a one-time home office allowance and subsidized monthly internet allowance.
• Competitive health benefits, dental plans, and retirement savings plan (RRSP, 401K plan etc.).
• Annual fitness allowance.
• Mental health support provided through access to Calm Premium meditation app and access to Talkspace.
• Access to Udemy, internal training programs, annual training allowance and certifications (if applicable), and High Talent Programs.