Senior Client Success Manager (Salesforce)

TL;DR

Senior Client Success Manager (Salesforce): Managing a portfolio of consulting engagements and client relationships with an accent on AI-powered service delivery and operational efficiency. Focus on balancing scope, budget, and project health while leveraging AI-driven tools to accelerate project timelines and ensure consistent client outcomes.

Location: Must be based in the US (Preference for Central or Eastern time zones).

Salary: $95,000 - $115,000 USD

Company

hirify.global is an AI-first Salesforce and MuleSoft consulting firm dedicated to automating delivery processes and accelerating outcomes through intelligent technology.

What you will do

• Act as the primary point of contact for clients, ensuring proactive communication from kickoff to project closeout.
• Manage 8–12 concurrent engagements, coordinating small engineering teams and AI-powered delivery tools.
• Lead meetings with clear agendas and outcomes to protect team and client time.
• Enforce scope discipline and handle change requests to maintain project profitability.
• Oversee operational details including accurate invoicing, collections, and health reporting.
• Leverage AI tools to coordinate delivery and internal processes.

Requirements

• 4+ years in a client-facing project management or customer success role in software services or consulting.
• Working knowledge of Salesforce and/or MuleSoft.
• Proven ability to manage multiple concurrent projects without sacrificing responsiveness.
• Exceptional verbal and written communication skills.
• Strong bias for action and ability to make decisions independently.

Nice to have

• Hands-on experience working directly in Salesforce/MuleSoft tools.
• Experience with Agile or sprint-based delivery.
• Background managing SOW-driven engagements.

Culture & Benefits

• Competitive salary with performance bonuses.
• Medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Remote-first environment with flexibility.
• Annual professional development budget for certifications and training.
• Equipment stipend.