People Operations Automation & Enablement Specialist

TL;DR

People Operations Automation & Enablement Specialist (HR Operations): Engineering the internal service experience and scaling the People Operations team by automating HR tasks and building robust knowledge systems with an accent on utilizing AI and designing zero-touch workflows. Focus on deploying new automations, adjusting policies, and improving the employee experience using data-backed recommendations.

Location: Hybrid role based out of Vancouver, Toronto, or Calgary.

Salary: $88,400 to $119,600 CAD.

Company

hirify.global is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

What you will do

• Identify recurring employee inquiries and design automated workflows to drive employee self-service.
• Partner with cross-functional stakeholders (IT, Finance, Legal) to streamline hand-offs and integrate tools, eliminating manual data entry.
• Act as the subject matter expert on utilizing AI and automation tooling within People Operations to enhance service delivery and optimize internal workflows.
• Translate complex People policies into intuitive documentation, FAQs, and knowledge base architecture.
• Deep-dive into service delivery metrics to pinpoint friction areas and present data-backed recommendations to People leadership.
• Lead the execution and change management of continuous improvement initiatives.

Requirements

• 3–5+ years in People Operations, HRIS, or IT Service Management with a focus on scaling service delivery, process engineering, or automation.
• Expertise in auditing multi-step processes to root out inefficiencies and automate manual work.
• Strong capability to architect internal knowledge, transforming complicated HR guidelines into easily digestible enablement materials.
• Hands-on experience configuring and optimizing ticketing systems and knowledge bases (e.g., Freshservice, Confluence) to streamline service delivery.
• Demonstrated ability to deploy AI technologies and automation solutions that optimize and scale internal service delivery.
• Exceptional stakeholder management skills, partnering smoothly with IT, Finance, and leadership to drive organizational change.

Culture & Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
• Hybrid work environment, with expectation for local hirify.globalns (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit.
• RRSP matching and RESP contribution.
• hirify.globalversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.