Senior Technical Solutions & Integration Specialist (SaaS)

TL;DR

Senior Technical Solutions & Integration Specialist (SaaS): Solving complex technical issues across hirify.global’s platform, focusing on API-based and webhook-driven integrations, including third-party platforms. Focus on debugging complex issues involving APIs, webhooks, data flows, and system-to-system communication to improve the system.

Location: Remote (Poland/Bulgaria)

Salary: starting from 2100 EUR/month

Company

hirify.global is a customer-centric product-focused company with a well-established position in the US, providing an Email and SMS marketing platform to drive rapid e-commerce stores growth and accelerate online businesses expansion.

What you will do

• Investigate and resolve technical solution tickets from customer-facing teams, taking full ownership from diagnosis to resolution.
• Debug complex issues involving APIs, webhooks, data flows, and system-to-system communication.
• Provide clear, technically accurate explanations to customers and internal teams.
• Identify recurring issues and propose improvements, fixes, or process changes.
• Collaborate with Product and Engineering teams through reporting bugs and follow up to resolution.
• Support and maintain third-party integrations and contribute to internal documentation.

Requirements

• Strong experience solving complex technical issues in a SaaS or platform environment.
• Solid understanding of REST APIs, webhooks, and asynchronous communication.
• Understanding of JavaScript, HTML/CSS, and experience with browser Developer Tools.
• Ability to reason about application architecture, integrations, and failure modes.
• Confidence working with API and platform documentation to make technical decisions.
• Ownership mindset to improve the system behind the tickets.

Culture & Benefits

• Unlimited learning budget for self-improvement after 3 months.
• Private health insurance and unlimited access to psychotherapy.
• Workstation budget (420 EUR).
• Attractive workations and team-led team-building events.
• Working methods and best practices inspired by Silicon Valley’s top tech companies.
• Senior colleagues (70%+) creating a high-performing environment that accelerates your growth.