Junior Support Analyst

TL;DR

Junior Support Analyst: Contributing to the development of Service-Link by collaborating with the Support Manager and end users to understand requirements and develop effective products. Focus on analyzing and troubleshooting product stability issues and providing timely updates.

Location: This role welcomes candidates on Pacific Time in Canada. Preference will be given to candidates who can come to work from North Vancouver office location.

Salary: 50-55K

Company

Harris is a leading provider of mission critical software to the public sector in North America.

What you will do

• Analyze and troubleshoot product stability issues reported by clients.
• Provide second line support as required by Customer Care team.
• Provide timely updates on progress of ongoing work and maintain development deadlines.
• Utilize programming skills to ensure delivered code meets high standards of quality and reusability.
• Communicate with both internal and external clients to ensure changes that meet requirements.
• Actively participate in code review and knowledge sharing sessions.

Requirements

• Computer Science or related STEM discipline.
• Strong JAVA or other object oriented programming language.
• Experience using SQL Server/ORACLE.
• Experience with Source control GIT.
• Knowledge of Windows and Linux.
• Excellent communication skills and passionate and eager to learn.

Nice to have

• Network Troubleshooting.
• JavaScript.
• XSLT.
• AWS.

Culture & Benefits

• 3 weeks' vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards.
• Remote work.