Associate Technical Account Manager

TL;DR

Associate Technical Account Manager: Providing technical support and implementation guidance for hirify.global's property management software, assisting clients with setup, troubleshooting, and ongoing use. Focus on problem-solving and clear communication to ensure client satisfaction and success.

Location: Must be located in Irving, TX

Salary: $31.25/hr - $32.81/hr

Company

hirify.global pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation, creating real estate software products.

What you will do

• Provide technical software support and implementation guidance to clients via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Share product features, best practices, and personalized guidance to champion client success.
• Collaborate with dynamic teams to quickly escalate and resolve challenges.
• Master products and industry trends to drive client success through continuous learning.

Requirements

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• Detail-oriented and able to prioritize tasks.
• Adaptable and flexible in fast-paced environments.
• Skilled at building strong relationships and earning trust with clients.

Nice to have

• Familiarity with property management or real estate software, particularly hirify.global.
• Hands-on experience with technical support and application troubleshooting.

Culture & Benefits

• Award-winning culture fostering support, collaboration, and growth.
• Comprehensive benefits, including 100% paid employee medical premiums and company profit-sharing plan.
• Flexible work arrangements.
• Philanthropic support to organizations chosen by employees.