Director of Customer Success (SaaS)

TL;DR

Director of Customer Success (SaaS): Leading and scaling the EMEA customer success team to ensure high-value product integration and client retention for an enterprise search and product discovery platform. Focus on building scalable systems for team growth, managing executive-level relationships, and optimizing the integration process to drive measurable revenue improvements for clients.

Location: Must be based in EMEA and able to work EMEA hours

Company

hirify.global provides an enterprise search and product discovery platform that leverages AI to help customers improve website and mobile app performance.

What you will do

• Lead and coach a growing team of 10+ Customer Success Managers.
• Develop and iterate on systems and processes to enable rapid team scaling while maintaining high service standards.
• Establish and maintain high-level executive relationships with key enterprise customers.
• Ensure customers achieve and maintain live product value, reinforcing the benefits of the platform.
• Collaborate with internal engineering and data science teams to prioritize critical customer requirements.
• Act as a leader on the front lines by handling complex customer interactions directly when necessary.

Requirements

• Minimum 6 years of experience working directly with customers in large organizations.
• Minimum 2 years of leadership experience in customer success, technical account management, or solutions consulting.
• Technical curiosity with the ability to speak confidently about product architecture to technical stakeholders.
• Excellent communication and interpersonal skills to manage priorities and align stakeholders.
• Must be able to work EMEA hours.

Nice to have

• Fluency in multiple languages.

Culture & Benefits

• Comprehensive benefits package including stock options and performance bonuses.
• Paid time off, training and development opportunities, and employee assistance counseling.
• Inclusive, global, and remote-first culture that values empathy, curiosity, and continuous improvement.
• Company retreats.