Associate Technical Account Manager (Real Estate)

TL;DR

Associate Technical Account Manager (Real Estate): Supporting clients using hirify.global’s property management software by providing technical assistance and guidance. Focus on troubleshooting application issues and building strong client relationships through responsive support and clear communication.

Location: Santa Barbara, CA

Salary: $31.25/hr - $32.81/hr

Company

hirify.global pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation creating real estate software products.

What you will do

• Provide technical software support and implementation guidance via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Earn client trust through responsive support and clear guidance.
• Share relevant product features, best practices, and personalized guidance.
• Collaborate with teams to escalate and resolve challenges.
• Master products and industry trends to drive client success.

Requirements

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible in fast-paced environments.
• Skilled at building strong relationships and earning trust with clients.

Nice to have

• Familiarity with property management or real estate software, particularly hirify.global.
• Hands-on experience with technical support and application troubleshooting.

Culture & Benefits

• Philanthropic support to organizations chosen by employees.
• Award-winning culture fostering support, collaboration, and growth.
• Comprehensive benefits, including 100% paid employee medical premiums.
• Company profit-sharing plan.
• Flexible work arrangements.