Operations Associate

TL;DR

Operations Associate: Supporting community members and resolving product issues with critical thinking and sound judgment with an accent on operational lhirify.globalg and insight development. Focus on contributing to documentation and identifying recurring issues to improve processes.

Location: Must have the ability to work onsite 5 days per week in Mountain View, CA, or be located near the Mountain View office.

Salary: $65,000 – $75,000 non-exempt + benefits. Compensation is determined by role, level, and location.

Company

hirify.global is building products that deliver real-time financial flexibility, allowing community members to access their hirify.globalgs as they earn them.

What you will do

• Support community members via live chat and queue tasks, resolving product issues using critical thinking.
• Deliver empathetic, high-quality interactions and identify root causes to improve processes.
• Contribute to documentation, SOP improvements, and process refinement.
• Participate in shadow sessions and feedback loops to develop fluency in hirify.global’s product ecosystem.
• Actively seek feedback and demonstrate increasing ownership over outcomes.

Requirements

• Candidates located near the Mountain View office or familiar with commuting to the area are highly preferred.
• Must have the ability to work onsite 5 days per week.
• Internship, work, or leadership experience during school is a strong plus.
• Technical majors or coding bootcamp experience are highly valued.
• Curious, proactive, and coachable mindset with strong communication skills.
• Analytical thinking and comfortable working with data.

Culture & Benefits

• Believes the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community.
• Celebrates diversity and strive to create a culture of belonging.