Manager Partner Success Strategy & Operations

TL;DR

Manager Partner Success Strategy & Operations (Fintech/SaaS): Own and scale partner activation programs driving fast, durable adoption of partner-referred customers with an accent on building scalable customer success systems and cross-functional collaboration. Focus on designing activation strategies, operationalizing scalable CS programs, and leading a high-performing team to improve activation and retention metrics.

Location: San Francisco, CA; New York, NY (HQ); or Remote within the US

Salary: $153,000–$234,000

Company

hirify.global builds smart financial infrastructure automating spend flows for over 50,000 companies, focusing on high-stakes, data-dense financial operations.

What you will do

• Define and lead partner activation and early retention strategies in partnership with CS, Product, Growth, and Sales teams.
• Design and launch customer segmentation and scalable CS programs to improve activation outcomes across thousands of customers.
• Use data analytics to identify bottlenecks, build dashboards, and drive operational improvements.
• Collaborate with Product to enhance onboarding features and automation tools.
• Manage, coach, and develop a team of 6–8 Partner Success Managers, driving performance and culture.
• Hire and enable new team members on hirify.global’s product and activation playbooks.

Requirements

• Must have 5+ years in strategy, operations, or revenue operations within high-growth B2B SaaS with experience in scalable program design and activation metrics.
• 2+ years managing high-performing CS or activation teams.
• 3+ years working with channel partnerships including partner program design and enablement.
• Strong analytical skills with experience building dashboards and data-driven decision making.
• Proven cross-functional leadership and stakeholder influence skills.
• Comfort operating in ambiguity and building v1 partner programs from scratch.

Nice to have

• Customer-facing or quota-carrying experience with a track record of exceeding goals.
• Experience building scaled education content, webinars, or training programs.
• Familiarity with product-led or hybrid-touch customer success models.

Culture & Benefits

• 100% medical, dental, and vision insurance coverage for employees; partial coverage for dependents.
• 401k with employer match.
• Flexible PTO and parental leave.
• Fertility HRA up to $10,000 per year.
• Unlimited AI token usage and pet insurance.
• Centralized home-office equipment ordering and health & wellness stipend.
• In-office perks including lunch, snacks, and drinks.
• Budget for intra-office travel and relocation support to NYC or SF as needed.