Senior Strategy & Operations Manager

TL;DR

Senior Strategy & Operations Manager (Expert Contributor Experience): Building and scaling systems to power the Expert Contributor (EC) community and marketplace, across the EC lifecycle. Focus on strategic thinking and hands-on execution in solving complex operational challenges, aligning diverse stakeholders, and building durable infrastructure.

Location: New York City, NY (Hybrid); Redwood City, CA (Hybrid); San Francisco, CA (Hybrid); United States (Remote)

Salary: $196,000 - $280,000 USD

Company

hirify.global helps enterprises transform expert knowledge into specialized AI at scale by focusing on the data.

What you will do

• Partner with the Head of EC Experience to create and own programs that scale the EC Lifecycle – across onboarding, activation, and retention.
• Translate priorities into structured operating plans with measurable milestones, and drive strategic bets and cross-functional initiatives end-to-end.
• Build decision-making frameworks that improve prioritization, trade-offs, and resourcing allocations.
• Develop performance tracking mechanisms to ensure visibility into key metrics and outcomes.
• Translate ambiguous workstreams or problem areas into structured analyses and executive-ready recommendations.
• Act as connective tissue across Delivery, Product, Engineering, Supply, Marketing, and Analytics.

Requirements

• 5+ years of experience in strategy, operations, marketplace or program management roles in a fast-paced environment; 3-5 years of people leadership.
• Strong analytical and problem-solving skills; Proficiency in SQL for data analysis, an ability to define metrics, and translate insights into action.
• Experience launching and scaling complex high-impact cross-functional initiatives with multiple stakeholders, including technical teams.
• Strong executive communication skills (written, verbal, and visual), with a demonstrated ability to influence senior stakeholders without authority.
• Ability to bring structure and clarity to ambiguous problem spaces and define a strategy.
• High ownership, strong prioritization skills, and bias toward action.

Nice to have

• Experience in marketplace, consumer lifecycle, or data-driven businesses.
• Experience building or scaling new business lines.

Culture & Benefits

• Unique combination of stability and the excitement of high growth.
• Meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success.
• Supported in building your career in an environment designed for growth, learning, and shared success.