Client Success Manager Ii

TL;DR

Client Success Manager: Managing a diverse portfolio of client accounts, understanding their business and safety objectives, and crafting outstanding program solutions. Focus on change management, user adoption, and ensuring client satisfaction and long-term partnership through product implementation.

Location: Remote - USA

Salary: $69,500.00 - $88,500.00

Company

hirify.global is powered by cutting-edge technology and Happy People, working to make a positive impact in the world and save lives on roadways.

What you will do

• Develop and execute customized Program Management Plans to meet clients’ safety program objectives.
• Build positive relationships resulting in high levels of client engagement with assigned accounts.
• Act as a subject matter expert and consult on topics including change management, communication strategy, and coaching techniques.
• Partner with cross-functional teams to ensure smooth execution of installations, training, and customer support.
• Present data analytics highlighting program performance and financial metrics to executive level clients.
• Serve as a point of escalation for client issues and assist in managing or leading special projects.

Requirements

• 3 - 5 years’ experience in an account management role within a fast-paced, commercial products or SaaS environment.
• Strong client support and problem resolution skills.
• Bi-lingual in French-Canadian and English
• Aptitude for numbers and expert skills with Microsoft Excel.
• Ability to effectively present key performance metrics to executive-level clients.
• Ability to travel 10-15% in the US and Canada.

Nice to have

• Experience with managed services, trucking, and fleet industry is highly preferred.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Financial benefits including a Health Savings Account, Flexible Spending Accounts, 401(k) with match, and life and AD&D insurance.
• Paid time off, employee well-being program, and paid holidays.
• Employee referral, recognition, and education reimbursement programs.