Client Success Manager (Fraud)

TL;DR

Client Success Manager (Fraud): Driving customer satisfaction and long-term value for enterprise fraud and authentication solutions with an accent on strategic consulting and relationship management. Focus on mitigating churn, identifying growth opportunities, and collaborating with cross-functional teams to ensure successful solution adoption and ROI.

Location: Must be based in the United States (Flexible work environment: remote, hybrid, or in-office available).

Salary: $90,000 – $150,000.

Company

Global data and technology company powering opportunities for people and businesses worldwide through advanced analytics and software solutions.

What you will do

• Cultivate and manage partnerships with enterprise clients to achieve their business goals.
• Provide strategic guidance and act as a trusted advisor for fraud and authentication solution portfolios.
• Drive customer adoption, mitigate churn risks, and identify expansion opportunities.
• Collaborate with internal sales, product, and delivery teams to represent customer interests.
• Monitor customer health metrics and KPIs to generate status reports and drive improvements.
• Conduct post-implementation training and manage issue resolution and escalations.

Requirements

• Bachelor's degree or equivalent work experience.
• 5+ years of experience using fraud or authentication tools.
• Expertise in fraud/authentication solutions and knowledge of the regulatory landscape (FCRA, GLB).
• Proven experience managing and growing enterprise-level accounts.
• Proficiency in developing client-facing presentations and materials.
• Ability to travel for external and internal meetings.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) matching program.
• Flexible work environment with remote, hybrid, or in-office options.
• Generous time-off policy including vacation, sick leave, and 12 paid holidays.
• Recognized as one of the World's Best Workplaces by Fortune.