Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing growth and engagement for existing customers within Security & Investigations solutions with an accent on upselling, cross-selling, and consultative sales. Focus on driving recurring revenue, building strategic account plans, and delivering customer-centric solutions through effective relationship management.

Location: Must be based in or near Toronto, Ontario (Hybrid role requiring in-office presence as needed).

Salary: $90,000–$100,000 + commission.

Company

hirify.global is a high-growth SaaS company providing a no-code risk intelligence platform that transforms how organizations protect people and assets.

What you will do

• Drive upsell and cross-sell opportunities to meet customer retention and revenue targets.
• Develop strategic account growth plans through consultative selling and transparent client communication.
• Manage customer relationships as the primary point of contact for assigned accounts.
• Collaborate with cross-functional teams including Account Executives, Sales Engineers, and Product to align on business objectives.
• Maintain accurate records of customer transactions and usage metrics in the CRM.
• Perform forecasting and track account metrics to ensure sales targets are met.

Requirements

• 2–5 years of sales experience within a SaaS company.
• Must be able to work in a hybrid capacity from the Toronto office.
• Demonstrated experience in a high-initiative, high-autonomy environment.
• Ability to anticipate customer needs and facilitate strong professional rapport.
• Resourceful problem-solving skills with a passion for technology.
• Proficiency in CRM data management and sales documentation.

Nice to have

• Prior exposure or knowledge within the Security & Investigations industry.
• Experience using marketing automation tools.

Culture & Benefits

• 100% employer-paid health, dental, and vision benefits from day one.
• Open vacation policy with an average of 3–4 weeks off per year.
• External learning budget and internal workshops for professional development.
• Best-in-class parental leave top-up program.
• RRSP matching up to 2.5%.
• Flexible work environment allowing employees to choose between remote or in-office days.