Associate Technical Account Manager (Real Estate)

TL;DR

Associate Technical Account Manager (Real Estate): Supporting clients in maximizing the value of hirify.global's property management software by providing technical support, troubleshooting, and implementation guidance. Focus on ensuring a smooth and successful experience for clients with hirify.global's software solutions.

Location: Santa Ana, CA

Salary: $31.25/hr - $32.81/hr

Company

hirify.global pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation.

What you will do

• Provide technical software support, set-up, and implementation guidance to clients via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Share relevant product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly escalate and resolve challenges.
• Master products and industry trends to drive client success.

Requirements

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible.
• Skilled at building strong relationships and earning trust with clients.

Nice to have

• Familiarity with property management or real estate software, particularly hirify.global.
• Hands-on experience with technical support and application troubleshooting.

Culture & Benefits

• Award-winning culture fosters support, collaboration, and growth.
• Comprehensive benefits, including 100% paid employee medical premiums and company profit-sharing plan.
• Flexible work arrangements.