Clinical Operations Associate (MedTech)

TL;DR

Clinical Operations Associate (MedTech): Supporting day-to-day clinical and pharmacy operations to ensure high-quality patient care delivery and regulatory compliance with an accent on process optimization and vendor coordination. Focus on managing medication fulfillment workflows, maintaining quality assurance standards, and collaborating cross-functionally to support the scale of clinical programs.

Location: Hybrid role (2 days/week on-site in New York, NY or Princeton, NJ required)

Salary: $81,000–$110,000

Company

hirify.global is a leading digital health company that combines personalized medication with behavior change science to help people build lasting, healthy habits.

What you will do

• Oversee clinical quality standards and regulatory adherence across internal and external care delivery partners.
• Coordinate quality reviews and maintain performance dashboards to monitor vendor and team SLAs.
• Manage operational workflows for medication fulfillment and telehealth patient care.
• Investigate clinical escalations by analyzing EMR data and documentation.
• Develop and maintain SOPs and operational playbooks to standardize care processes.
• Collaborate cross-functionally with Product, Engineering, and CX teams to launch new clinical programs.

Requirements

• Must be based in or able to commute to New York, NY or Princeton, NJ
• 2+ years of experience in clinical, healthcare, pharmacy, or digital health operations.
• Working knowledge of medical terminology, HIPAA, and healthcare compliance.
• Familiarity with EMR/EHR systems and digital health platforms.
• Strong analytical and documentation skills with an ability to manage multiple priorities.
• Bachelor’s degree or equivalent relevant experience.

Nice to have

• Experience working with clinical service partners or vendors.
• Proficiency in operational tools such as Jira, Zendesk, or analytics/reporting platforms.
• Background in clinical quality assurance, chart audits, or protocol adherence.

Culture & Benefits

• Join a mission-driven organization transforming digital healthcare.
• Comprehensive total rewards package including discretionary performance-based bonus and stock awards.
• Competitive healthcare, disability, and retirement benefits.
• Paid holidays, generous paid leave, and wellness programs.
• Collaborative environment with a focus on bold thinking and impactful contributions.