Customer Delivery Lead

TL;DR

Customer Delivery Lead: Managing customer programs and projects, ensuring delivery within contractual obligations, forecasted costs, and required quality with an accent on risk and opportunity management. Focus on customer satisfaction, financial results, and operational service delivery performance.

Location: On-site in the United States

Salary: USD 147,175.00 - 273,325.00

Company

hirify.global creates value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models.

What you will do

• Manage customer programs or projects for a defined product and service scope.
• Ensure project and operational management aligns with hirify.global Mode of Operation and PM@hirify.global Methodology.
• Plan customer projects and coordinate change management related to cost, scope, schedule, and quality.
• Participate in pre-sales and sales process activities, determining delivery approach alternatives.
• Manage customer relationships during delivery, serving as the primary interface for contract-related activities.
• Monitor and control project delivery within budget, profitability forecast, and planned scope.

Requirements

• Typically requires 10-12 years of relevant experience and/or a graduate/postgraduate degree.
• Management experience across several functional areas or businesses.

Culture & Benefits

• Continuous learning opportunities and well-being programs.
• Opportunities to join and get supported by employee resource groups and mentoring programs.
• Highly diverse teams with an inclusive culture.
• Comprehensive benefits package including retirement savings plan, health and dental benefits, and paid time off.