Intermediate Customer Account Manager (AI)

TL;DR

Intermediate Customer Account Manager (AI): Ensuring maximum health for hirify.global customers by proactively engaging with accounts, re-engaging customers with hirify.global usage, and recognizing revenue opportunities. Focus on proactive churn prevention, adoption, expansion, and customer retention.

Location: Available to candidates in Burnaby or Toronto, with an expectation for local hirify.globalns (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.

Salary: The expected salary range for this role is $76,500 to $90,000 to $103,500 CAD.

Company

hirify.global is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

What you will do

• Proactively engage with a large portfolio of accounts to ensure they are receiving value from hirify.global.
• Impact KPIs such as proactive churn prevention, adoption, expansion, and customer retention.
• Re-engage customers with hirify.global usage through an understanding of the product and customer personas.
• Recognize and convert revenue opportunities, and excel at objection-handling.
• Manage and retain incoming lifecycle opportunities such as refunds and escalations, and navigate challenging customer issues.
• Share feedback with the Product organization and lead customer-driven projects.

Requirements

• 2+ years of Customer Success/Service/Support experience.
• 2+ years in an account manager or similar function.
• Sales experience.
• Experience working in or closely with Sales organizations.
• A keen interest in improving your craft by using AI.
• SaaS experience.

Nice to have

• Experience in legal technology or legal background.
• Salesforce experience.
• Experience working with generative AI tools.

Culture & Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
• Hybrid work environment, with expectation for local hirify.globalns (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit.
• RRSP matching and RESP contribution.
• hirify.globalversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.