Customer Success Manager (Cybersecurity)

Location: Remote, Saudi Arabia

Compensation: 300,000–356,250 SAR

Company

hirify.global provides a unified cybersecurity platform combining AI analytics, digital risk and privacy protection, threat intelligence, and breach, incident, and takedown response capabilities.

What you will do

• Build and maintain post-sales relationships with customers across industries and company sizes.
• Guide customers on hirify.global platform configuration, best practices, adoption, and business value.
• Design solutions using the hirify.global platform and API-based integrations with customer technologies.
• Develop enablement programs, customer champions, reporting, and web-based training for user groups.
• Coordinate with technical support, Product, Customer Operations, and Services to resolve issues and improve customer experiences.
• Identify customer needs and opportunities to expand platform usage, maturity, retention, and growth.

Requirements

• 3+ years of experience in a related customer success, technical support, professional services, configuration, training, or similar function.
• Experience configuring and maintaining SaaS platforms for multiple customers simultaneously.
• Experience managing post-sales customer advocacy, support engagements, and issue resolution.
• Strong analytical, problem-solving, presentation, written, and verbal communication skills.
• Ability to think strategically, execute tactically, and maintain high customer satisfaction in a fast-paced environment.
• Willingness to travel as required by customer and business needs.

Nice to have

• Fluency in written and spoken English and Arabic.
• Knowledge of data analytics, dashboards, and reporting.
• Experience with JIRA, SQL, Salesforce, Google Apps, or Zendesk.
• Bachelor’s or graduate degree in Computer Science, Information Systems, Cybersecurity, or a related field.
• CISSP, CISA, or Security+ certification.

Culture & Benefits

• Community-driven culture with employee events.
• Respectful and supportive work environment where opinions are heard.
• Encouragement to participate actively in organizational culture.
• Mission focused on protecting customers from external cyber threats.