Client Success Manager (Medtech)

TL;DR

Client Success Manager (Medtech): Driving enrollment and engagement for enterprise employer accounts within a virtual clinic platform with an accent on net revenue retention, renewal health, and expansion readiness. Focus on translating member outcomes into quantifiable business value, orchestrating cross-functional strategies, and acting as a trusted advisor to stakeholders in HR, Benefits, and Finance.

Location: Must be based in the US and hold active work authorization. Role is hybrid for those in the NYC area (3 days/week onsite) and requires quarterly onsite presence in San Francisco, Seattle, Boston, Chicago, or D.C.

Salary: $106,000 - $125,000 per year

Company

hirify.global is the world's largest virtual clinic for women and families, providing digital programs for fertility, maternity, and pediatric care to over 2,000 global employers.

What you will do

• Manage a portfolio of enterprise employer accounts to drive satisfaction, engagement, and long-term retention.
• Identify growth and expansion opportunities while collaborating with Sales to execute business cases.
• Monitor client health and usage metrics to proactively mitigate risks and address potential churn.
• Partner with channel and payer partners to navigate complex strategic relationships.
• Consult clients on program optimization and benchmark data to ensure measurable clinical and business impact.
• Represent the client internally by sharing insights with product, analytics, and marketing teams to inform service improvements.

Requirements

• 5+ years of experience in account management, customer success, or client services in digital health, healthcare, benefits, or SaaS.
• Must possess active US work authorization.
• Proven history of managing enterprise-level employer relationships (5,000+ employees) through channel or payer partners.
• Demonstrated ability to support marketing or engagement strategies that yield measurable client outcomes.
• Strong analytical skills with proficiency in translating data performance into actionable client insights.
• Ability to travel occasionally (up to 20%) for client meetings and regional team collaboration.

Nice to have

• Experience in the digital health, wellness, or family health space.
• Familiarity with Salesforce, Gainsight, Looker, and Microsoft Office.
• Background in supporting health benefit programs for employer or payer clients.

Culture & Benefits

• Employer-covered health, dental, and insurance plans.
• Access to Maven's full virtual clinic platform for mental, reproductive, and pediatric care.
• 16 weeks of 100% paid parental leave and new parent stipends.
• Annual professional development stipend and access to a personal career coach.
• 401(k) matching with immediate vesting for US-based employees.
• Flexible hybrid work environment with recurring in-person collaboration days.