Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Driving adoption, renewal, and usage of the First Alert product among customers, building relationships, and understanding their needs with an accent on translating trends and events impacting US national security and cybersecurity into actionable insights. Focus on combining interests in technology, government, and national security to transform how customers use First Alert, and leveraging data-driven metrics to stay ahead of risks and opportunities.

Location: Remote or hybrid based in Arlington, VA (requires two days a week in the Arlington, VA office unless traveling)

Salary: $118,083 - $173,714 (OTE includes base salary and commission target)

Company

hirify.global is a mission-driven team providing an AI-powered intelligence platform that detects emerging risks and events, trusted by Fortune 50 and 100 companies.

What you will do

• Expand the scope and scale of First Alert adoption, driving successful customer outcomes.
• Design and implement scalable programs integrating First Alert into customer workflows.
• Partner with Customer Success colleagues to drive product adoption, renewal, and customer satisfaction.
• Develop and maintain relationships through capability briefings, product demonstrations, and regular check-ins.
• Serve as a First Alert platform expert, ensuring customer engagements support organizational goals.
• Collect customer feedback and articulate recommendations for First Alert product development.

Requirements

• Bachelor's degree or equivalent relevant experience AND 5-8 years of customer success/account management experience.
• Specific experience supporting the public sector, including State and Local Governments.
• Knowledge and/or experience with publicly available information and real-time alerting needs of public sector organizations.
• Outstanding communication skills, both oral and written, to communicate complex concepts to a wide range of audiences.
• High level of accountability and ability to execute independently on multiple projects and deadlines.
• Must be willing and able to travel to client sites within assigned territory domestically, as needed (approximately 30%).

Culture & Benefits

• Flexible work arrangements and offices worldwide to foster collaboration.
• Generous PTO and sick leave.
• Competitive benefits package aimed at keeping employees happy and healthy.
• Employee resource group (ERG) network and manager development programming.
• Professional development funds.
• Focus on a culture of allyship and social good.