Customer Success Manager, Global Strategic Brands (SaaS)

TL;DR

Customer Success Manager (SaaS): Serving as the strategic owner of Canary's largest and most complex enterprise hotel groups with an accent on deployments, expansions, and adoption initiatives. Focus on aligning work streams to customer goals, fostering strong executive relationships, and driving long-term account success.

Location: Dallas, TX / San Francisco, CA / New York, NY / Atlanta, GA / Phoenix, AZ / Washington, D.C. Hybrid

Salary: $161,000 - $232,000 a year

Company

hirify.global is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

What you will do

• Serve as the strategic owner of assigned global strategic accounts, maintaining long-term executive and operational relationships.
• Quarterback across work streams, coordinating with the Implementation Manager (deployments) and Sales (expansions).
• Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption.
• Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership.
• Advocate for customer needs internally by partnering with Product, Engineering, and Support teams to influence roadmap and resolve escalations.
• Promote customer advocacy, transforming satisfied brands into champions of Canary.

Requirements

• BA/BS degree.
• 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting—preferably in hospitality technology or SaaS.
• Proven ability to manage complex, multi-stakeholder enterprise accounts.
• Strong executive communication skills with the ability to influence C-level stakeholders.
• Experience in strategic planning and account growth within global or multi-property enterprises.
• Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts.
• Strong problem-solving skills and ability to manage competing priorities in fast-paced environments.
• Project Management Professional (PMP) certification or equivalent experience is a plus.

Culture & Benefits

• Each month Canary provide company wide days off to ensure there is at least one extended weekend or day off.
• We meet each month and share our personal goals for the month and provided a budget towards any purchases that help us achieve these goals.
• Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.
• If you stay at a hotel that Canary works with, we provide a credit towards your stay.