Technical Account Manager

TL;DR

Technical Account Manager (SaaS): Managing customer relationships and maximizing the value of fraud, payments, and compliance products with an accent on translating complex technical problems into actionable solutions. Focus on proactively solving fraud typologies and providing strategic analysis for long-term expansion.

Location: Remote- Dubai, UAE.Must be based in Dubai, UAE

Salary: AED 295K – AED 440K

Company

hirify.global is a leader in fraud prevention and AML compliance, using device intelligence, behavior biometrics, machine learning, and AI to stop fraud.

What you will do

• Be the primary point of contact for customers, addressing day-to-day and big-picture issues to maximize their ROI in hirify.global.
• Translate complex product and technology problems into simple solutions, managing the solution process internally and externally.
• Speak knowledgeably and advise on fraud and compliance best practices.
• Build, monitor, and communicate KPIs to clients.
• Work with risk analytics teams to proactively solve fraud typologies and communicate findings to customers.

Requirements

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with a clear understanding of how customers integrate APIs.
• Domain experience in fraud prevention, AML/KYC compliance, or financial crime risk gained at a bank, fintech, payment processor, or fraud/compliance SaaS vendor operating in at least one of UAE, Singapore, or Australia.
• Regulatory literacy across at least one primary market framework: CBUAE, DIFC/ADGM (UAE); MAS Notice 626, FATF recommendations (Singapore); AUSTRAC, AML/CTF Act, Scam Awareness Framework (Australia).
• Analytical skills that are second to none – excel at number crunching and drawing insights; comfortable reading ML model outputs, running SQL queries against fraud/transaction datasets, and back-testing rule changes against historical data.
• Strong presentation skills for both virtual and in-person meetings with senior stakeholders across multiple cultural contexts.
• An exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders across time zones and regulatory environments.

Nice to have

• CAMS, CFE, or equivalent certification.
• Experience with behavior biometrics, device intelligence, or identity verification platforms.
• Familiarity with AML transaction monitoring systems.
• Working knowledge of UAE's Aani instant payment system, Singapore's PayNow/FAST rails, or Australia's New Payments Platform (NPP/PayID).
• Language skills relevant to regional customers: Arabic (UAE), Mandarin or Bahasa (Singapore/SEA).

Culture & Benefits

• Remote-first culture: work from anywhere.
• Flexible paid time off and Year-end break.
• Generous compensation in cash and equity with tremendous upside potential.
• One-time stipend to set up a home office.
• Monthly meal stipend and social meet-up stipend.
• Annual health and wellness stipend and learning stipend.