Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Providing world-class product support and building strong partnerships with a global, data-driven enterprise user base with an accent on user adoption, client retention, and growth strategies. Focus on acting as a mediator between hirify.global and clients, coordinating changes, and driving development projects to meet client needs and maximize the value of hirify.global's software.

Location: Hybrid, based in Chicago, IL. No applicants outside of commuting distance will be considered unless you have indicated that you will be relocating

Salary: $75,000 - $90,000

Company

hirify.global is a SaaS company providing procurement analytics solutions to data-driven enterprises.

What you will do

• Be the closest point of contact with dedicated customers, drive well-organized and effective customer encounters, and ensure optimal user adoption.
• Build overview and take ownership of customers’ journey at hirify.global by having knowledge about all ongoing client activities.
• Collaborate with Account Managers to develop client retention and growth strategies.
• Help identify opportunities to expand hirify.global offerings and support the Account Manager in driving sales.
• Act as an internal project manager to coordinate resolution steps needed to support clients.
• Onboard new clients and train users to get the most out of the insights hirify.global provides.

Requirements

• Have an analytical mindset and curiosity to go deeper to solve problems.
• Take strong ownership of a wide range of tasks.
• Have a proactive attitude and willingness to learn from mistakes.
• Can communicate complex things in a simple manner internally and externally.
• Can speak, write, read and conduct workshops in fluent English.
• Are familiar with project management and how to assess criticality for order of resolution.
• Are tech-savvy and quick to learn how to use new software and technologies.

Nice to have

• Prior experience or understanding of procurement and supply chain.
• Previous experience with QlikView or Qlik Sense.
• Other language skills (e.g. Spanish) are an asset too

Culture & Benefits

• Dynamic and international work environment.
• Open, honest, and supportive U.S./Nordic working culture.
• Unlimited PTO (minimum 25 days off per year, up to 4 consecutive weeks off).
• Hybrid work model with mandatory one day in the office per week.
• Medical, dental and vision insurance plans, FSA, HSA, Short-Term & Long-Term Disability insurance, and Life Insurance / AD&D.
• Employer Stock Option Program.
• 401k with a 4% match.
• Home internet and mobile phone plan stipend, commuter benefits, and a home office stipend.

Hiring process

• Upload your application and resume to the recruitment system.
• Applications will be reviewed on a continuous basis.
• The position will be filled when a suitable candidate has been found.