Associate Technical Account Manager (Real Estate)

TL;DR

Associate Technical Account Manager (Real Estate): Delivering exceptional customer support and resolving software issues while collaborating with valued clients within the public housing sector with an accent on problem-solving and communication skills. Focus on troubleshooting application issues, sharing relevant product features, and escalating challenges to deliver innovative solutions.

Location: Atlanta, GA

Salary: $31.25/hr - $32.81/hr

Company

hirify.global pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation, creating real estate software products.

What you will do

• Provide technical software support, set-up, and implementation guidance to clients via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Share product features, best practices, and personalized guidance to champion client success.
• Collaborate with dynamic teams to escalate and resolve challenges, helping deliver innovative solutions.
• Master hirify.global products and industry trends to drive client success.

Requirements

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• Proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast-paced, ever-changing environments.

Nice to have

• Familiarity with property management or real estate software, particularly hirify.global.
• Hands-on experience with technical support and application troubleshooting.

Culture & Benefits

• hirify.global extends philanthropic support to organizations chosen by employees.
• Award-winning culture fosters support, collaboration, and growth.
• Comprehensive benefits, including 100% paid employee medical premiums and company profit-sharing plan.
• Flexible work arrangements.