Customer Support Agent (iGaming)

TL;DR

Customer Support Agent (iGaming): Providing professional multi-channel support for users of global tech products with an accent on maintaining prompt, empathetic communication and resolving complex customer inquiries. Focus on mastering product knowledge to ensure high satisfaction levels and delivering effective solutions via chat and email.

Location: Must be based in Warsaw, Poland

Company

A global technology company specializing in end-to-end product development across Fintech, iGaming, and Marketing sectors.

What you will do

• Communicate with customers through online chats and email.
• Maintain a prompt and empathetic attitude toward all user inquiries.
• Acknowledge, investigate, and resolve customer complaints efficiently.
• Develop deep product knowledge to provide accurate and helpful information.
• Ensure high levels of customer satisfaction through professional support interactions.

Requirements

• Proficiency in Croatian or Slovenian and English (written and spoken) is required.
• Proactive attitude with a strong focus on support and service delivery.
• Excellent communication and negotiation skills.
• High level of attention to detail.
• Previous experience in a customer support role is preferred.

Culture & Benefits

• Modern office environment in Warsaw with available snacks.
• Comprehensive medical insurance covering employee and partner.
• Competitive leave policy including 20-26 days of vacation and 6 days of sick leave without documentation.
• Support for personal development via partially paid language classes.
• Active team culture featuring international corporate events and team-building activities.