Client Success Director

TL;DR

Client Success Director (MedTech): Leading strategic account management across global business units to ensure client retention, satisfaction, and commercial growth with an accent on clinical trial endpoint solutions. Focus on building executive-level relationships, navigating matrixed internal environments, and delivering operational excellence to support the clinical trials lifecycle.

Location: Remote (Must be based in the UK, USA, or Hungary)

Company

hirify.global is a global leader in clinical trial endpoint technology, providing specialized solutions that enhance data quality, improve patient experience, and accelerate evidence generation.

What you will do

• Build and maintain strong strategic relationships with key client stakeholders and governance structures.
• Collaborate with cross-functional teams to deliver on defined commercial and operational objectives.
• Act as the voice of the customer to influence internal improvements and strengthen NPS.
• Identify and drive cross-sell and upsell opportunities in partnership with the Sales team.
• Monitor account health, mitigate risks, and ensure timely resolution of complex client issues.
• Foster long-term client advocacy and brand promotion.

Requirements

• Minimum 5 years of experience managing complex client accounts with a focus on commercial performance.
• Minimum 3 years of experience in the life sciences industry, preferably with clinical data endpoint services.
• Demonstrated ability to work independently and drive outcomes in a matrixed environment.
• Confident communication skills for interacting with C-suite, Medical, Quality, and R&D partners.
• Effective change management and stakeholder alignment capabilities.
• Location: Must be based in the United Kingdom, United States, or Hungary.

Culture & Benefits

• Competitive compensation packages.
• Flexible work schedules and remote-first culture.
• Attractive paid time off plan.
• Engaging employee programs focused on professional impact and work-life balance.
• Purpose-driven work environment dedicated to clinical science and patient outcomes.