Director, Customer Onboarding (Fintech)

TL;DR

Director, Customer Onboarding (Fintech): Overseeing customer implementation strategy and team management to drive adoption and accelerate time-to-live with an accent on AI-driven automation. Focus on scaling operational capacity, optimizing onboarding workflows, and partnering with executive stakeholders to influence GTM strategy.

Location: Must be based in or able to work from Plano, Texas, United States

Salary: $136,000–$195,000

Company

hirify.global is an AI-powered financial automation platform that simplifies global business operations for high-velocity companies.

What you will do

• Lead, mentor, and develop a high-performing customer onboarding team to achieve excellence.
• Implement AI and automation technologies to reduce time-to-go-live and increase efficiency.
• Develop governance frameworks for AI tool usage to ensure compliance and data integrity.
• Manage capacity planning and resource allocation using advanced analytics and predictive modeling.
• Act as an executive partner to Product, Sales, and Engineering leadership to drive delivery scalability.
• Serve as a trusted advisor to key customers and handle project-related escalations.

Requirements

• Bachelor’s degree in Business, Finance, or IT; MBA or advanced degree preferred.
• 10+ years of progressive senior leadership experience in implementation or Customer Success.
• Proven background in ERP systems or the fintech space.
• Demonstrated success in managing diverse teams and driving high-performance outcomes.
• Strong understanding of data analytics, process automation, and AI application.
• Ability to travel as needed for operations and customer engagements.

Culture & Benefits

• Focus on building lasting customer connections through innovation and reliability.
• Commitment to an inclusive and diverse team environment.
• Opportunity to influence global financial operational efficiency for major enterprise clients.