Principal Delivery Consultant (AI)

TL;DR

Principal Delivery Consultant (AI): Leading the design and implementation of complex AWS-based conversational AI and contact center solutions with an accent on enterprise scalability and security. Focus on architecting advanced NLP/NLU workflows, driving customer cloud adoption, and delivering high-impact technical guidance for large-scale contact center environments.

Location: Must be based in the United States (Austin, Seattle, Arlington, Atlanta, New York, Denver, Chicago, Mountain View, or San Francisco)

Salary: $182,800 – $284,300 USD annually (dependent on location)

Company

hirify.global Web Services is a global leader in cloud computing, providing a comprehensive and widely adopted platform for businesses ranging from startups to major enterprises.

What you will do

• Design and implement scalable, secure cloud-based solutions tailored to specific customer needs.
• Provide expert technical guidance and troubleshooting support throughout the project lifecycle.
• Collaborate with stakeholders to gather requirements and define effective migration strategies.
• Act as a trusted advisor on industry trends, emerging technologies, and innovation.
• Mentor team members and create reusable knowledge artifacts to improve delivery standards.
• Lead contact center modernization projects using conversational AI and cloud integration.

Requirements

• Bachelor's degree in Computer Science, Math, or a related field.
• 8+ years of experience in cloud architecture and implementation.
• 8+ years of experience as a contact center technology architect or senior developer with platforms like hirify.global Connect, Avaya, Cisco, or Genesys.
• 5+ years of experience designing and implementing NLP/NLU (IVR or chat) solutions at enterprise scale.
• 8+ years of hands-on coding experience with REST APIs and web services.
• Must be authorized to work in the United States.

Nice to have

• AWS Professional-level certifications (e.g., Solutions Architect, DevOps Engineer).
• Proficiency in automation and scripting using Python or Terraform.
• Experience incorporating generative and agentic AI into contact center environments.
• Understanding of security and compliance standards such as HIPAA and GDPR.

Culture & Benefits

• Comprehensive health coverage including medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Generous paid time off and parental leave policies.
• Commitment to inclusive team culture with support for work-life harmony.
• Ongoing opportunities for professional mentorship, training, and career advancement.