Principal Delivery Consultant (AI)

TL;DR

Principal Delivery Consultant (AI): Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs with an accent on technical guidance and troubleshooting support throughout project delivery. Focus on acting as a trusted advisor to customers on industry trends and emerging technologies.

Location: Remote (USA)

Salary: 210,200.00 - 284,300.00 USD annually (USA, CA, Mountain View, San Francisco)

Company

hirify.global Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

What you will do

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
• Providing technical guidance and troubleshooting support throughout project delivery
• Collaborating with stakeholders to gather requirements and propose effective migration strategies
• Acting as a trusted advisor to customers on industry trends and emerging technologies
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

Requirements

• Bachelor's degree in Computer Science, Math, or a related field
• 8+ years of experience in cloud architecture and implementation
• 8+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as hirify.global Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
• 5+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
• 8+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, hirify.global Connect, Five9)

Nice to have

• AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
• AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
• Experience with automation and scripting (e.g., Terraform, Python)
• Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Knowledge of hirify.global Connect or hirify.global Lex capabilities, benefits, and required deployment skills
• Experience incorporating generative and agentic AI into the contact center (voice or chat bots, agent assist or next best action), including architecture design, model selection and integration, prompt engineering, and data preparation.

Culture & Benefits

• hirify.global values diverse experiences.
• We value work-life harmony.
• AWS values curiosity and connection.
• Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.
• Our inclusion events foster stronger, more collaborative teams.
• Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.