Senior Delivery Consultant (AI/AWS)

TL;DR

Senior Delivery Consultant (AI/AWS): Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs with an accent on cloud architecture, contact center technology, and conversational AI frameworks. Focus on providing technical guidance, troubleshooting support, and collaborating with stakeholders for effective migration strategies.

Location: Must be based in the USA (Mountain View, San Francisco, Denver, Atlanta, Chicago, New York, Austin, Dallas, Arlington, Seattle).

Salary: $153,600–$239,000 USD annually

Company

hirify.global is a global team providing expert assistance to customers to achieve desired business outcomes using the AWS Cloud.

What you will do

• Design and implement complex, scalable, and secure AWS solutions for customer needs.
• Provide technical guidance and troubleshooting support throughout project delivery.
• Collaborate with stakeholders to gather requirements and propose effective migration strategies.
• Act as a trusted advisor to customers on industry trends and emerging technologies.
• Share knowledge within the organization through mentoring, training, and creating reusable artifacts.

Requirements

• Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field.
• 5+ years of experience in cloud architecture and implementation.
• 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications.
• 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale.
• 3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms.
• Work authorization for the USA required.

Nice to have

• AWS experience with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation).
• AWS Professional level certifications.
• Experience with automation and scripting (e.g., Terraform, Python).
• Knowledge of security and compliance standards (e.g., HIPAA, GDPR).
• Strong communication skills with the ability to explain technical concepts.
• Knowledge of Amazon Connect or Amazon Lex capabilities.
• Experience incorporating generative AI into the contact center.

Culture & Benefits

• Values diverse experiences and supports non-traditional career paths.
• Strives for work-life harmony and flexibility in the working culture.
• Fosters an inclusive team culture through employee-led and company-sponsored affinity groups.
• Provides endless knowledge-sharing, mentorship, and career-advancing resources.
• Offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave.
• Provides workplace accommodation or adjustment support for disabilities.