Senior Delivery Consultant (AI/AWS)

TL;DR

Senior Delivery Consultant (AI): Designing and implementing complex, scalable, and secure AWS solutions focused on contact center technologies including Amazon Connect and Lex with an accent on conversational AI and cloud migration strategies. Focus on architecting NLP/NLU solutions, integrating multiple contact center platforms, and driving customer success through technical expertise and best practices.

Location: Must be based in the United States with positions available in multiple US cities including Mountain View, San Francisco, Denver, Atlanta, Chicago, New York, Austin, Dallas, Arlington, and Seattle.

Salary: $153,600 - $239,000 USD annually

Company

hirify.global is part of Amazon Web Services, the world’s most comprehensive and broadly adopted cloud platform, pioneering cloud computing and innovation.

What you will do

• Design and implement complex, scalable, and secure AWS solutions tailored to customer needs.
• Provide technical guidance and troubleshooting support throughout project delivery.
• Collaborate with stakeholders to gather requirements and propose effective migration strategies.
• Act as a trusted advisor on industry trends and emerging technologies, especially in conversational AI.
• Share knowledge through mentoring, training, and creating reusable artifacts.

Requirements

• Must have 5+ years of experience in cloud architecture and contact center technology platforms.
• 3+ years designing and implementing NLP/NLU solutions using major conversational AI frameworks.
• Hands-on coding experience with REST APIs and integration of multiple contact center platforms.
• Bachelor’s degree in relevant fields such as computer science, engineering, or data science.
• Must be located in the United States as the role requires onsite presence in specified cities.
• English proficiency at least B2 level.

Nice to have

• AWS Professional level certifications.
• Experience with automation and scripting (Terraform, Python).
• Knowledge of security and compliance standards (HIPAA, GDPR).
• Experience incorporating generative AI into contact center solutions.

Culture & Benefits

• Work-life balance with flexible working culture.
• Inclusive team culture promoting diversity and connection.
• Mentorship and career growth opportunities.
• Comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave.