Associate Technical Account Manager (Fintech)

TL;DR

Associate Technical Account Manager (Fintech): Providing technical software support, set-up, and implementation guidance to clients across a suite of property management products with an accent on troubleshooting application issues and delivering effective solutions. Focus on building strong relationships and earning client trust through responsive support and clear guidance.

Location: Office located near the Union Station and ScotiaBank arena, Toronto, ON

Salary: $69,600-$73,100 CAD

Company

hirify.global pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation, creating real estate software products.

What you will do

• Provide technical software support and implementation guidance to clients via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Share relevant product features, best practices, and personalized guidance to champion client success.
• Collaborate with dynamic teams to quickly escalate and resolve challenges.
• Master products and industry trends to drive client success.

Requirements

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services; or equivalent experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and able to prioritize tasks with clarity and confidence.
• Adaptable and flexible in fast-paced environments.
• Skilled at building strong relationships and earning trust with clients.

Nice to have

• Familiarity with property management or real estate software, particularly hirify.global.
• Hands-on experience with technical support and application troubleshooting.

Culture & Benefits

• Award-winning culture fostering support, collaboration, and growth.
• Comprehensive benefits, including 100% paid employee medical premiums and company profit-sharing plan.
• Flexible work arrangements.
• hirify.global extends philanthropic support to organizations chosen by employees.