Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Driving product adoption, satisfaction, and retention for strategic clients within the accountancy and financial software ecosystem with an accent on consultative relationship building. Focus on managing complex account portfolios, identifying growth opportunities, and translating customer business needs into actionable product value.

Location: Must be based in Luxembourg; hybrid role requiring at least two days per week in the office.

Company

hirify.global is a cutting-edge, cloud-first fintech platform providing AI-driven financial data analysis and automation tools for the accountancy profession, now part of the Visma Group.

What you will do

• Develop and implement strategies to drive high adoption, health scores, and retention across a portfolio of strategic B2B accounts.
• Act as a trusted advisor and strategic partner, ensuring customers derive maximum value from the hirify.global platform.
• Communicate customer insights and feedback to Product and Marketing teams to influence platform improvements and content strategy.
• Identify trends and develop scalable processes and playbooks to enhance the overall customer success function.
• Manage customer lifecycles including onboarding, adoption initiatives, and renewal processes.
• Collaborate cross-functionally to drive growth and support the delivery of measurable outcomes for complex financial clients.

Requirements

• Minimum 2 years of professional experience in Customer Success, Account Management, or Consulting within a SaaS environment.
• Fluency in English and French is mandatory; German proficiency is a strong advantage.
• Proven ability to manage B2B portfolios within accounting, finance, or fintech ecosystems.
• Strong stakeholder engagement and communication skills with a focus on translating business workflows into technical value.
• University degree in Business Administration, Finance, Accounting, or Information Systems.
• Must be located in Luxembourg or able to work from the Luxembourg office on a hybrid basis.

Nice to have

• Experience with CRM and Customer Success platforms such as Salesforce, Planhat, HubSpot, or Gainsight.
• Basic understanding of accounting principles and financial reporting processes.
• Background in product implementation or project coordination.

Culture & Benefits

• Competitive rewards package and career development opportunities with personal training allowances.
• Participation in Visma Group’s global network, offering unique scale and innovation opportunities.
• Company-wide monthly Wellbeing Days off to promote work-life balance.
• Dynamic hybrid work environment with regular team activities, retreats, and offsites.
• Culture rooted in a growth mindset, collaboration, and continuous improvement.