Customer Support Specialist

TL;DR

Customer Support Specialist: Managing incoming customer inquiries through various channels with an accent on rapid issue resolution and accurate documentation. Focus on maintaining high service quality, processing customer complaints efficiently, and updating CRM systems in a fast-paced environment.

Location: Must be based in Manila, Philippines (Onsite)

Company

A global tech company providing ride-hailing, delivery, and financial services with a mission to challenge injustice and impact 1 billion lives by 2030.

What you will do

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues, complaints, returns, and exchanges efficiently.
• Maintain detailed records of every customer interaction.
• Update and manage customer data in the CRM system.
• Collect and forward actionable customer feedback to internal departments.
• Keep customers informed about the status of their requests.

Requirements

• Excellent proficiency in both English and Filipino (Tagalog) languages.
• Ability to handle high volumes of information accurately.
• Strong interpersonal skills with a polite and professional communication style.
• Proficiency with PC, basic office software, and CRM systems.
• High attention to detail in documentation.
• Must be able to work onsite in Manila.

Culture & Benefits

• Opportunity to work for a high-growth, global technology company.
• Focus on social impact through inVision non-profit initiatives.
• Professional environment dedicated to fair ride-hailing and service transparency.