Technical Support Representative (Robotics)

TL;DR

Technical Support Representative (Robotics): Providing first-level technical support for UR cobots and MiR autonomous mobile robots with an accent on hardware and software troubleshooting. Focus on diagnosing system faults, managing support cases via SLAs, and collaborating with global engineering teams.

Location: Hybrid / On-site in Cebu (Basak, Lapu-Lapu City). Must be local to position location; no relocation or visa sponsorship provided

Company

hirify.global Robotics combines Universal Robots (cobots) and Mobile Industrial Robots (AMRs) to empower businesses to automate safely and efficiently across manufacturing and logistics environments.

What you will do

• Provide first-level technical support for UR cobots, controllers, software, and MiR robots and fleet systems.
• Diagnose and troubleshoot hardware, software, and application-related issues using established tools.
• Manage technical support cases in the ticketing system and ensure adherence to defined SLAs.
• Collaborate with global support teams and escalate complex issues to specialized engineers.
• Contribute to the internal knowledge base and process documentation to improve support efficiency.

Requirements

• Bachelor’s degree in Mechanical, Electronics & Communications, Mechatronics, or a related Engineering field.
• Minimum 1 year of technical experience.
• Excellent verbal and written English communication skills.
• Availability to work 24/7 shifting schedules, including weekends, holidays, and on-call.
• Must be based in Cebu; no relocation or visa sponsorship is available.

Nice to have

• Familiarity with PLCs, sensors, motors, or industrial controllers.
• Basic networking knowledge (IP addressing, connectivity troubleshooting).
• Experience with Autonomous Mobile Robots (AMRs) or collaborative robots (cobots).
• Experience using CRM or case management tools like Salesforce.
• Fluency in Mandarin, Korean, or Japanese (language premium applies).

Culture & Benefits

• Inclusive culture that values diversity of thought and individual strengths.
• Environment focused on continuous learning, innovation, and professional growth.
• Opportunity to work with world-leading robotics technology.
• Language premiums available for bilingual candidates.