Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Driving successful deployment and operationalization of a complex AI-driven security platform for enterprise clients with an accent on stakeholder management, technical proficiency, and business outcome delivery. Focus on navigating implementation complexity, building trusted relationships with executive teams, and identifying opportunities for long-term product adoption and growth.

Location: Remote (US), with hybrid expectations for Bay Area employees (Redwood City office).

Compensation: $150,000–$170,000

hirify.global is a leading physical security platform utilizing AI to prevent incidents and modernize security operations for Fortune 500 enterprises.

What you will do

• Own the full customer lifecycle from post-sale implementation through renewal, adoption, and expansion.
• Lead customer onboarding, training, and operational rollouts while defining measurable success criteria.
• Partner with cross-functional stakeholders in security, IT, and operations to align platform capabilities with business goals.
• Develop deep technical proficiency in the platform to troubleshoot and guide customers in real-world environments.
• Break down ambiguous technical problems into actionable plans to drive cross-functional alignment.
• Capture customer feedback to influence product improvements and go-to-market strategies.

Requirements

• 7+ years of experience in technical account management, solutions engineering, customer success, or field engineering.
• Demonstrated experience managing multi-stakeholder programs within enterprise-scale environments.
• Strong technical aptitude with the ability to understand complex, configurable systems and workflows.
• Excellent written and verbal communication skills for executive-level interaction.
• Must be based in the United States.
• Ability to travel up to 30% for customer engagements.

Nice to have

• Experience in enterprise SaaS, security technology, or operationally complex environments.
• Knowledge of networking, infrastructure, or systems integration.
• Background in consulting or transformation roles requiring structured problem-solving.

Culture & Benefits

• Comprehensive health, dental, vision, and life insurance packages.
• 401(k) retirement plan.
• Flexible time-off policy, including a winter break period.
• Stock options to share in company success.
• Latest tech hardware provided.
• Opportunities for team collaboration, including regular offsites and social events.