Manager Relationship Management

TL;DR

Senior Manager, Customer Success (SaaS): Leading a foundational Customer Success team at a high-growth B2B platform with an accent on driving product adoption, expansion, and retention. Focus on building scalable CS frameworks, coaching high-performing managers, and collaborating cross-functionally to define the organization's operating rhythms.

Location: Must be based in Chicago, IL and able to work in a hybrid office (Tuesday–Thursday).

Salary: $187,000 – $223,000

Company

hirify.global is a customer operations platform designed for complex B2B interactions, helping teams sync tools and conversations to scale effectively.

What you will do

• Recruit, coach, and develop a high-performing team of Customer Success Managers.
• Develop strategies and playbooks to increase AI product adoption and identify expansion opportunities.
• Partner with leadership to define team KPIs, roles, and success metrics for the new organization.
• Collaborate with Sales, Product, and Support to ensure seamless customer experiences and efficient handoffs.
• Build and refine scalable workflows for onboarding, QBRs, and renewals.
• Drive retention and customer health using a data-driven approach to identify trends and impact.

Requirements

• 4–6 years of experience leading Customer Success teams in a SaaS environment.
• Proven experience building or scaling CS functions from the ground up.
• Strong coaching and people leadership skills with a focus on accountability.
• Strategic mindset capable of executing complex process design and hands-on customer engagement.
• Data-driven decision-making ability using metrics to demonstrate business value.
• Strong cross-functional collaboration skills with Sales, Product, and Support teams.

Culture & Benefits

• Competitive cash compensation and equity.
• Hybrid work model with office days Tuesday through Wednesday.
• Private health insurance including options at no cost.
• Flexible time off policy and paid parental leave.
• Lifestyle stipend of $100/month for wellness and fitness.
• Dedicated Wellness Days and company-wide Winter Break.