Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Managing key client relationships and ensuring product adoption, satisfaction, and retention for a brand experience platform with an accent on technical aptitude and strategic account planning. Focus on driving ROI through system expertise, managing integration requirements, and acting as the voice of the client to internal product teams.

Location: Must be based in the New York area

Salary: $70,000 – $90,000

Company

hirify.global provides a platform for brands to create efficient, impactful, and measurable experiences in the fashion, luxury, and beauty industries.

What you will do

• Act as a strategic advisor to clients by mastering system functions and features.
• Lead regular account reviews and drive product value, adoption, and renewal.
• Assist in pre-sales demonstrations and technical meetings, including SOW preparation.
• Gather and deliver client feedback to product teams to help shape the roadmap.
• Monitor account health and resolve client issues swiftly to ensure retention.
• Identify and nurture upsell and cross-sell opportunities for the sales team.

Requirements

• Must be based in the New York area.
• Minimum 2 years of experience in Customer Success or On-boarding.
• Strong technical aptitude and ability to learn new technologies quickly.
• Excellent interpersonal, communication, and time management skills.
• Analytical mindset with complex problem-solving abilities.
• Customer-first mentality with a focus on empathy and loyalty.

Nice to have

• Experience in the Fashion, Luxury, or Beauty industry.
• Knowledge of Gainsight or similar CS platforms.
• Previous experience with technical integrations and pre-sales demonstrations.
• Understanding of international markets and global customers.

Culture & Benefits

• Relaxed and dynamic international work environment.
• Growth and advancement opportunities with learning and development allowances.
• Flexible work arrangements with home office support.
• Tailored benefits packages.
• Culture focused on autonomy and individual impact.

Hiring process

• Intro Call
• Meet & Greet
• Skills Assessment
• Culture Fit Interview
• Leadership Interview