Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Driving successful deployment and operational adoption of a highly configurable AI security platform for large enterprise clients with an accent on technical implementation and stakeholder management. Focus on solving complex customer challenges, defining measurable business outcomes, and bridging the gap between technical teams and executive leadership.

Location: Remote (USA)

Salary: $150k–$170k

Company

hirify.global is a leading agentic physical security platform that uses state-of-the-art AI to help global enterprises reduce risk and prevent incidents.

What you will do

• Own the full customer lifecycle from post-sale implementation through renewal and expansion.
• Lead deployment, onboarding, and training for large enterprise clients.
• Partner with cross-functional stakeholders in security, IT, and operations to align on success criteria.
• Develop deep technical proficiency in the platform to drive effective real-world application.
• Navigate operational complexity and translate feedback into actionable product improvements.
• Maintain high engagement with both technical users and executive-level stakeholders.

Requirements

• 7+ years of experience in customer-facing roles like Technical Account Management, Solutions Engineering, or Customer Success supporting complex enterprise technology.
• Proven track record managing multi-stakeholder programs in large-scale environments.
• Ability to learn and explain sophisticated, configurable technology systems.
• Strong problem-solving skills for ambiguous, fast-moving enterprise scenarios.
• Excellent verbal and written communication abilities.
• Must be legally authorized to work in the United States.

Nice to have

• Experience in enterprise SaaS, security tech, or operationally complex fields.
• Exposure to networking, infrastructure, or systems integration.
• Background in consulting or roles requiring structured executive-level communication.

Culture & Benefits

• Comprehensive health, dental, and vision insurance with 401(k) plan.
• Equity ownership via stock options for all regular full-time employees.
• Flexible time-off policy, including a company-wide winter break.
• Latest technology gear provided to your home.
• Regular opportunities to connect and collaborate with team members.