Senior Client Success Manager (Influencer Marketing)

TL;DR

Senior Client Success Manager (Influencer Marketing): Managing the retention, expansion, and long-term success of a portfolio of strategic enterprise and mid-market customers with an accent on driving net revenue retention and building multi-threaded relationships. Focus on designing mutual success plans, leading executive-level renewals, and leveraging AI-powered insights to deliver tangible ROI.

Location: Hybrid role based in Boston, MA or Chicago, IL

Salary: $130,000–$180,000 OTE USD

Company

hirify.global is an AI-powered influencer marketing platform that provides brands with trusted intelligence and creator relationship management tools to drive meaningful growth.

What you will do

• Own renewals, upsells, and cross-sell motions to drive net revenue retention.
• Develop and execute mutual success plans aligned with customer business objectives.
• Lead executive-level strategic conversations with VPs and C-suite stakeholders.
• Maintain account maps identifying key decision-makers and growth opportunities.
• Translate customer feedback into actionable insights for product and services teams.
• Partner with Sales and Services to ensure seamless customer onboarding and delivery.

Requirements

• 5+ years of experience in a revenue-owning role (Client Success, Strategic Account Management, or similar).
• Proven track record of retaining and growing revenue in enterprise or mid-market SaaS environments.
• Background in influencer marketing, martech, or agency services.
• Strong commercial judgment with experience in pipeline forecasting and CRM hygiene.
• Exceptional verbal and written communication skills suitable for influencing senior stakeholders.
• Must be located in or near our office locations (Boston, MA or Chicago, IL).

Nice to have

• Experience leveraging AI, automation, or advanced operational tooling to scale customer success workflows.

Culture & Benefits

• Market-based and data-driven compensation approach.
• Culture rooted in an inclusion-first mindset and equitable workplace practices.
• Commitment to hiring for culture add rather than culture fit.
• Comprehensive benefits package for permanent team members.
• Opportunity to work with leading global enterprise brands.