Senior Client Success Manager (Martech)

TL;DR

Senior Client Success Manager (Martech): Responsible for the retention, expansion, and long-term success of a portfolio of strategic customers with an accent on driving net revenue retention through renewals, upsells, and cross-sell. Focus on building durable, trust-based relationships with senior customer stakeholders and accurately forecasting renewals and upsells.

Location: Hybrid in Boston, MA; Chicago, IL; or Vancouver, WA

Salary: $130,000 - $180,000 OTE

Company

hirify.global is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide.

What you will do

• Build and own Mutual Success Plans, aligning customer business objectives to measurable outcomes delivered through hirify.global.
• Identify and proactively pursue expansion opportunities across products and services.
• Lead executive-level conversations with VPs and C-suite stakeholders, positioning hirify.global as a strategic solution.
• Ensure customers realize tangible ROI from hirify.global’s products and services through ongoing value articulation and outcome tracking.
• Partner with the Services team to scope, launch, and manage services engagements.
• Share insights and learnings across the Client Success team to elevate performance and best practices.

Requirements

• 5+ years of experience in a revenue-owning role (Client Success, Strategic Account Management, Account Executive, or similar).
• Proven experience retaining and growing revenue within enterprise or mid-market accounts.
• Background in influencer marketing, martech, SaaS, or agency environments.
• Demonstrated success building and forecasting pipeline tied to renewals, upsells, and cross-sell.
• Exceptional written, verbal, and presentation skills, with the ability to influence senior decision-makers.
• Strong cross-functional collaboration experience across Sales, Product, Services, Support, and Finance.

Nice to have

• Experience leveraging AI, automation, or operational tooling to scale customer success workflows.

Culture & Benefits

• Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
• Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
• Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
• Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
• Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
• Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.