Senior Account Manager (Fintech)

TL;DR

Senior Account Manager (Fintech): Managing customer relationships and driving product expansion for hirify.global's banking solutions with an accent on ensuring customer success and over achieving their goals. Focus on Voice AI, Employee AI, and Chat AI solutions, serving as the main point of contact for escalations and issue resolution.

Location: Remote [East] - (WV, VA, PA, NY, ME, NH, MA, CT, VT, RI, NJ, DE, MD, DC, WI, IL, IN, OH, MI, KY)

Salary: $100,000 - $140,000 along with additional variable compensation. Exact compensation may vary based on skills and location.

Company

hirify.global is building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and autonomously drive their financial goals.

What you will do

• Act as a strategic partner to customers throughout their journey, from onboarding to renewal and product expansions.
• Identify opportunities to provide additional products such as Voice AI, Employee AI, and Chat AI in collaboration with the sales team.
• Own renewal and help strategize in advance upcoming renewals.
• Leverage customer conversations and performance KPIs to identify opportunities for proactive support, product adoption, and upsell opportunities.
• Serve as the main point of contact for escalations and issue resolution, in collaboration with Technical Account Managers and POD team.
• Build and maintain strong, trusted relationships with key stakeholders at each customer organization.

Requirements

• 5+ years in a customer-facing role such as Account Management, Customer Success, Renewal/Expansion Management.
• Experience collaborating with new business Account Executives, Technical Account Managers, and Executive Stakeholders both internal and external.
• Experience working at a SaaS or technology company supporting SMB banks and/or credit unions highly preferred.
• Exceptional communication, consultative approach, problem-solving, and relationship-building skills.
• High degree of ownership, customer empathy, and a proactive mindset.
• Based in the Bay Area with ability to work from our Bay area office preferred.

Nice to have

• Skill in using prompt engineering techniques to enhance productivity, drive efficiency, and decision-making with generative AI tools.

Culture & Benefits

• Health: Medical, dental, and vision insurance and wellbeing resources and programs.
• Time away: Public holidays and discretionary PTO package for flexible days off.
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability, equity shares.
• Family: Parental leave.
• Equity